Terms & Conditions

1. Order Placement

1.1. Customers should refer to the provided size charts to determine their correct size for all fashion items.

1.2. Customers are responsible for reviewing the applicable product description, available size information, measurements, colour options and other specifications before placing an order for all fashion items.

1.3. An order placed through the Website, social media, WhatsApp, telephone or any other authorised sales channel constitutes an offer by the customer to purchase the selected product(s) on these Terms.

1.4. We reserve the right to decline or cancel an order where, acting reasonably, we are unable to fulfil the order, including where a product is unavailable, there is an obvious pricing or description error, payment cannot be verified, or we reasonably suspect fraudulent or unauthorised activity.

1.5. When we cancel an order after payment has been received, we will refund the amount paid for the cancelled order in accordance with these Terms.

1.6. Prices and promotions may change from time to time. A price applicable to an order is the price displayed or otherwise communicated at the time the order is accepted, subject to any genuine error requiring correction.

2. Payment

2.1. Payment for all Mode Lagos products is due at the point of checkout.

2.2. We have various secure payment methods as indicated at checkout, including credit/debit cards, mobile money, and bank transfers.

2.3. Where payment is made by bank transfer, the customer is responsible for transferring the exact order amount.

2.4. Where a Customer makes an excess payment, the Customer shall notify Mode Lagos, which may, at its discretion, propose that the excess amount be applied as store credit or refunded to the Customer to the same bank account from which the payment was made.

2.5. An order will not be processed until payment has been successfully received and verified.

2.6. Payment on delivery is not currently available unless expressly stated otherwise by Mode Lagos.

2.7. Where a payment is reversed, disputed, rejected or otherwise not successfully received, Mode Lagos may suspend processing or delivery of the relevant Order until payment is confirmed.

3. Shipping and Delivery

3.1. Delivery charges are calculated at checkout and vary based on the customer’s location, delivery method, order size and other factors within Nigeria and internationally.

3.2. For international orders, the customer is responsible for applicable customs duties, import taxes, clearance charges or other charges/taxes imposed by the destination country.

3.3. Delivery of an international Order may be delayed by customs clearance, regulatory requirements or other circumstances outside Mode Lagos’ reasonable control. Mode Lagos shall use reasonable measures within its control to resolve such delay but shall not be liable for such delay.

3.4. The customer is responsible for providing a complete and accurate delivery address and contact details. Mode Lagos will not be responsible for delivery failures resulting from inaccurate or incomplete information supplied by the customer.

3.5. Where a courier is unable to complete delivery because the customer is unavailable, provides an incorrect address or otherwise prevents delivery, additional delivery charges may apply.

3.6. Mode Lagos will provide an estimated delivery period for an Order where reasonably practicable. Delivery periods are estimates and may be affected by factors outside Mode Lagos’ reasonable control, including courier delays, public holidays, adverse weather, customs processes, strikes, incorrect delivery information and other circumstances affecting delivery.

3.7. Where delivery is delayed or cannot be completed for reasons outside our reasonable control, we will communicate the relevant circumstances and take reasonable steps to resolve the issue.

3.8. Customers should inspect products promptly upon delivery. Any visible damage, missing item or incorrect product should be reported in writing within 24 hours of delivery, together with reasonable evidence such as photographs or videos.

4. Returns and Exchanges

4.1 For ready-to-wear items, we accept exchanges within 24 hours of delivery, provided the item is unworn, unused, unwashed, unaltered, undamaged, and in its original condition with all original packaging and tags attached.

4.2. Formal, corporate, or dress shirts can only be returned if they remain unopened, and in their original packaging as received.

4.3. Custom Orders are made or prepared according to the Customer’s specifications and are therefore generally not eligible for cancellation, return or exchange except where it is defective, or materially different from the specifications agreed.

4.4. Accessories and other fashion items may be returned or exchanged within 7 days of delivery, provided they are in their original condition, unused with applicable tags attached.

4.5. Mode Lagos will not arrange for pickup of items being returned. Customers are responsible for returning eligible products to our designated physical store at Yaba, Lagos.

4.6. Items bought on sale are considered final and are not eligible for returns or exchanges except where it is defective, or materially different from the specifications ordered.

4.7. Return will usually be processed upon arrival at the store. Once the return has been approved and completed, we will issue a Return Notification.

4.8. For exchanges after a returned item is approved, if the exchange item’s price is higher than the original item being returned, payment of the price difference will have to be made by the customer before the exchange becomes final.

4.9. Orders cannot be cancelled after payment due to a change of mind. Refunds will only be processed in cases of non-delivery or when the product received is defective, incorrect and cannot be replaced.

5. Cancellations and Alterations

5.1. Once an order has been completed at checkout and been dispatched, no requests for size changes, style alterations, cancellation or modifications will be accepted.

5.2. Once an alteration is requested on any clothing item, the order will be considered final. This means refunds or exchanges will no longer be available except where it is defective, or materially different from the specifications. Please note that any additional changes after the initial alteration may attract extra charges.

6. Product Information

6.1. Mode Lagos takes reasonable care to ensure that product descriptions, photographs, colours, measurements and other information displayed on the Website or communicated through our sales channels are accurate and up to date.

6.2. Product photographs are provided for illustrative purposes. Colours and appearance may vary slightly depending on lightening, the Customer’s device, screen settings and other circumstances. You therefore agree that such slight variation, shall not constitute grounds for a return.

7. Discounts and Promotions

7.1. Discount codes must be applied at checkout and cannot be added after an order is completed.

7.2. Each discount code is valid for a single use per customer unless otherwise stated.

7.3. Discount codes may not be combined with other offers, promotions, or sale items.

7.4.Discount codes are only valid for purchases made directly on modelagos.com.

7.5 Where a discount code has a minimum spend requirement, the order total must meet that minimum purchase amount before applicable shipping/delivery fees are added

7.6. Expired discount codes will not be reactivated or extended.

7.7. Where an item purchased with a discount code is returned and a refund is due, the refund will be for the actual amount paid after the discount, not the original full price.

7.8. Discount codes cannot be exchanged for cash, transferred, or resold.

7.9. Mode Lagos reserves the right to cancel or modify a discount or promotion at any time without notice.

8. Intellectual Property

8.1. All Website content, including the Mode Lagos name and logo, photographs, product images, graphics, text, designs, videos, layouts, trademarks and other materials is owned by Velvet and Vice Ltd and licensed to Mode Lagos Ltd.

8.2 Subject to these Terms, Mode Lagos grants Customers a limited, non-exclusive and revocable right to access and use the Website for the purpose of browsing products and placing legitimate orders.

8.3 Nothing in these Terms including product purchase transfers ownership of Mode Lagos intellectual-property rights to a customer.

9. Limitation of Liability

9.1. Mode Lagos will exercise reasonable care and quality in providing its products and services and will comply with applicable laws.

9.2. Mode Lagos will not be responsible for loss arising solely from circumstances outside its reasonable control, including natural disasters, industrial actions, delays or failures caused by third-party delivery providers, telecommunications failures, internet outages, customs authorities or other external events. However, where possible, we will take reasonable steps to mitigate the effect.

9.3 To the extent permitted by law, Mode Lagos will not be liable for losses that are not reasonably foreseeable and do not arise directly from our breach of these Terms.

10. Amendments

10.1. We may update these Terms by publishing a revised version on the Website. The version applicable to an order will ordinarily be the version in effect when the order was placed, unless a change is required by law or otherwise applies to the transaction.

11. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, whether in whole or in part, such provision shall, to the extent of such invalidity, illegality or unenforceability, be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

12. Privacy and Data Protection

Mode Lagos is committed to protecting the privacy and security of your personal information. Kindly refer to our privacy policy to know how we collect, use, and protect your data.

By placing an order or using our services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you have any questions or concerns, please contact us at hello@modelagos.com.